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Managed Exchange Product Terms

1. To utilise Managed Exchange, your email does not have to be currently hosted by NET-TEK Services Australia. Migration of your existing mail can also be arranged.

2. You must activate a minimum of 1 Managed Exchange mailbox within 14 days of receiving your welcome letter.

3. You must maintain a greater number of active Managed Exchange mailboxes than POP mailboxes. If you fail to adhere to this condition, your mailboxes may be moved to a Business Mail 30 product for which there will be an additional monthly hosting charge.

4. Any mailbox which has been disabled for more than 90 days will have all its content deleted without notice.

5. If you wish to use a mailbox as a resource or autoforward/responder, even if it is no longer active, that mailbox must remain enabled and you must continue to pay the monthly mailbox fees.

6. The full monthly charge for each Managed Exchange mailbox created will be incurred for the whole or part of your billing month in which the product is enabled.

7. Excess storage is calculated at company level, based on the combined total of the average daily storage usage of each Managed Exchange mailbox and the Public Folder (if applicable) under the account across the given month. Excess storage is charged at $0.150 per MB per month.

8. Access devices, such as mobile phones, and Internet data plan costs are not included with this product. You are responsible for the selection, maintenance and support for your mobile device and internet data plan to which you connect to this service. Synchronisation via your mobile device with the version of Microsoft Outlook installed on your PC is only available to customers with MAPI access (ie. those customers using Managed Exchange PC & Web Access or PC & Web Access Ultra only).

9. NET-TEK Services Australia Managed Exchange mail backups are aged out over a short period of time. We are only able to restore data for the immediately preceding 90 days and give no warranty as to completeness of data. Charges for restoration may apply.

10. NET-TEK Services Australia public folder mail backups are aged out over a short period of time. We are only able to restore data to public folders for the immediately preceding 14 days and give no warranty as to completeness of data. Charges for restoration may apply.

11. NET-TEK Services Australia Standard Terms and Conditions apply. Please read our Standard Terms and Conditions carefully as they contain exclusions of liability and also include indemnities from you to NET-TEK Services Australia.